FAQs

What makes you different? Why should I work with you?

Our commitment to service and the value of our products goes beyond anything available on the market today! If you have any doubts about this, please call me, Chad Lawie, owner of WP Harbor. You can reach me at 800-407-1114 or book a virtual meeting with me.

What is your response time?
You'll be assigned a dedicated Web Manager who you can call, text, or email any time during business hours, Monday through Friday, 9 am to 5 pm. It's the fastest way to get support. If your Web Manager is unavailable, you can call the main number: 800-407-1114. We reply to all emails within 1 business day.
Do you offer phone support?

Yes! Absolutely! We’re here to serve you via video meeting, screen share, text, and email support! Feel free to call us at 800-407-1114.

Do you offer 24/7 support?

We monitor email and voicemail 24/7, 365. If you have a mission-critical (website down) issue, you can send a text message to your dedicated Web Manager.

How do I get my site to you?

We'll take care of everything! After you sign up, you'll complete a short onboarding form and your Web Manager will take care of everything from there! We'll migrate your site for you and even take care of DNS updates for you!

Do you have a free trial?

We want you to be 100% confident when you sign up for our service. If you're feeling unsure call us at 800-407-1114 or you can click here to schedule a meeting with Chad Lawie, the owner of WP Harbor. But to answer the question, no, we don't have a free trial.

How do I get unlimited edits?

Harbor Edits includes making any edits you need to your existing website. "Edits" are changes that can be made without using custom code. This includes editing pages, adding posts, updating information, changing menu items, adding plugins, changing slider photos/info, etc. Learn More Here!

Do you offer multi-site discounts?
Please call us at 800-407-11144 to discuss your needs. 
Do you work with 3rd party systems and integrations?

We sure do! If you're on our Harbor Edits plan, we can set up simple integrations, for example, digital marketing tracking codes, or chat widgets, along with integrating other WordPress plugins.

If you need something more advanced. Like API integration with SalesForce, YachtWorld, or an MLS, we can provide you with a custom quote.

Do you offer custom web design and development?

Absolutely! We've built hundreds of websites over the years, including some for names you probably know, like the Hollywood Walk of Fame. You can read all about it here.

Where is your team located?

The majority of our team is based in West Michigan. However, we have staff located across the United States and around the world!

What happens if I cancel? How Do I cancel?

If you decide you no longer want to work with us, we will transfer your files and assets over to you. Any plugins that have been added to your site as part of our service will be removed. Plugins are licensed to WP Harbor and can only be used by clients with whom we maintain an ongoing relationship. To cancel services click here.

 

Have Questions? Book a call with
WP Harbor Founder Chad Lawie.​

Have Questions? Book a call with WP Founder Chad Lawie.​