Harbor Care
$67 / Month

For organizations who need all technical aspects of their website covered. Focus on your business, we’ll cover the website.

✅ Local Support

Local Support

Email or call our American-based WordPress support team anytime Monday through Friday, 9-5 pm.

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✅ 24/7 Emergency Support

24/7 Emergency Support

Your website is mission-critical! Your team at WP harbor is on call 24/7/365. We monitor your website by pinging it every 60 seconds. If it fails to respond, our team is alerted and we go to work restoring it. Our regular office hours are Monday-Friday, 9-5 pm, EST. Outside of those hours, we offer on-call email support.

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✅ Fully Managed Hosting

Fully Managed Hosting

Our Managed Hosting is 100% “done-for-you”. If you’re a non-technical business owner or organization director who never wants to think about web hosting again, then we are for you. We maintain dedicated, high-performance servers running Litespeed, the fastest web server available today. We take care of everything hosting-related, including managing bandwidth, storage, PHP versions, PHP.ini settings, and more. 

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✅ Website Security

Website Security

Keeping your site safe our responsibility. Learn about what we do to protect your website. If your site is hacked on our watch our incredible team of WordPress experts will quickly and carefully remove the malware for you. Free of charge. No questions asked.

 

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✅ Free Malware Removal

Free Malware Removal

We consider keeping your site safe our responsibility. Click here to learn about what we do to keep your site safe. If your site is hacked on our watch our incredible team of WordPress experts will quickly and carefully remove the malware for you. Free of charge. No questions asked. Learn more about free malware removal.

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✅ Triple Backups

Triple Backups

We make sure your important data is safe and secure. We back up your website nightly and weekly, with each backup type being stored on separate remote servers for an added layer of protection.

Backup 1: Nightly, stored on the "nightly" remote cloud server, saved for 30 days
Backup 2: Weekly, stored on the "weekly" remote cloud server, saved for 30 days
Backup 3: Bi-weekly stored locally on the server but separate from the main site account.

At any given point, we have up to 35 copies of your site! If you need us to roll your site back to a different version, just reach out to customer support.

 

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✅ Spam Prevention

Spam Prevention

We’ve dealt with some pretty bad spam attacks in the past and found Google reCAPTCHA isn't effective at stopping spam. Today we install AKISMET, a premium anti-spam plugin (included at no extra cost), and configure it to protect your site against spam comments and spam web form submissions.

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✅ Site Migration

Site Migration

We'll take care of everything related to moving your site to our service! After you sign up, you'll complete a short onboarding form and your Web Manager will take care of everything from there! We'll migrate your site and even take care of the DNS updates for you!

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✅ Essential SEO

Essential SEO

We want to make sure our customers are set up for success! When you have Harbor Care, we'll provide these essential SEO best practices:

  • Install Google Analytics
  • Set up Google Search Console
  • Submit an XML sitemap to Google
  • Optimize your site to load as fast as possible
  • Ensure your site has an SSL certificate enabled
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✅ Optimized For Speed

Optimized For Speed

Site speed and load time factor into everything from search engine optimization, to bounce rate, and conversions. We love to think about site speed so you don’t have to! Our dedicated servers run on Litespeed and utilize server-level caching integrated directly with the sites we host to provide super-fast load time. We also offer WP Rocket, a premium speed plugin, and custom speed optimization for an additional fee.

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✅ Premium Plugins

Premium Plugins

We provide access to a suite of premium plugins that are commonly needed by small businesses. You can use them to:

  • Accept credit cards payments
  • Create Online Forms, Applications, and Contracts
  • Capture Electronic Signatures
  • Integrate with Facebook
  • Integrate with Instagram
  • Display Event Calendars
  • A/B Split test lead capture forms
  • Optimize Website Speed

Click here for a full list of the premium plugins that are included with our service.

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✅ SSL Certificates

SSL Certificates

An SSL certificate creates an encrypted connection between your website and the user who is accessing it. In the past, only websites processing credit card information were required to have an SSL certificate, and technically, that’s still the case.

However, Google has been pushing hard for all websites to have an SSL certificate and in 2014 they announced they would be giving preference in search results to websites with an SSL installed.

Next, in 2017 Google announced they would be flagging websites without an SSL as “Not Secure” and Firefox followed suite.

We install an SSL certificate and verify it is working correctly on all websites that we manage. 

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✅ Visitor Analytics

Visitor Analytics

We set up your website with Google Analytics and Google Search console. This is not only important data to collect, but connecting your website to Search Console (and submitting a site map, which we'll also take care of for you) falls under Search Engine Optimization best practices.

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✅ Status Monitoring

Status Monitoring

Most web hosting companies consider it their job to provide hosting space, and that’s it. Whether your website is actually up and running properly is not their job. We think differently. We actively monitor your website to make sure it's up and running. And if it goes down. We fix it.

 

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✅ Plugin/Theme/WP Updates

Plugin/Theme/WP Updates

Plugin, Theme, and WordPress core updates occur periodically and are required to keep your site running safe and secure. Failing to update can leave your site open to hackers and security threats. We complete updates every two weeks as part of our service to you!

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✅ Custom Code (additional fee)

Custom Code

Get access to our team of web development experts, accessible only to Harbor Care customers. Let us know what you need and we'll provide an estimated cost based on the time required to complete the work.

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Search Engine Optimization

We help ambitious businesses who want to dominate local search.

✅ Search Optimized Content

Search Optimized Content

  • Two Search Optimized Pages or Blog Posts per month
  • 750-1,000 words
  • Search Engine Optimized
  • Custom Search Optimized Image
  • Submitted to Google for Indexing

Learn More Here

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✅ Inbound Links

Inbound Links (Local Directories)

  • Google My Business Optimization
  • Name, Address, Phone (NAP) clean up
  • Submission to over 30 local directories

Learn More Here

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✅ Technical SEO

Technical SEO

  • Website Performance (speed/load time)
  • Site Map & Structure
  • Google Search Console Setup
  • Sitemap Submission to Google Search Console

Learn More Here

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✅ Monthly Reporting

Monthly Reporting

  • Monthly Report on activities
  • Search Engine Ranking Position (SERP) Report

Learn More Here

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Custom Services

Need something that doesn't fit into a plan?
We offer custom solutions for every need.

Web Design & Development

We provide everything from custom coding in both front and back end languages, to third-party API integrations.

Learn More about Web Design

Email Accounts

We provide custom email accounts and administration of GSuite and Office 365 hosted email.

Learn More about Email Accounts

Domain Management

Get unlimited DNS updates and support along with annual renewals and domain privacy.

Learn More about Domain Management

FAQs

What makes you different? Why should I work with you?

Our commitment to service and the value of our products goes beyond anything available on the market today! If you have any doubts about this, please call me, Chad Lawie, owner of WP Harbor. You can reach me at 800-407-1114 or book a virtual meeting with me.

What is your response time?

You'll be assigned a dedicated Web Manager who you can call, text, or email any time during business hours, Monday through Friday, 9 am to 5 pm. It's the fastest way to get support. If your Web Manager is unavailable, you can call the main number: 800-407-1114. We reply to all emails within 1 business day.

Do you offer phone support?

Yes! Absolutely! We’re here to serve you via video meeting, screen share, text, and email support! Feel free to call us at 800-407-1114.

Do you offer 24/7 support?

We monitor email and voicemail 24/7, 365. If you have a mission-critical (website down) issue, you can send a text message to your dedicated Web Manager.

How do I get my site to you?

We'll take care of everything! After you sign up, you'll complete a short onboarding form and your Web Manager will take care of everything from there! We'll migrate your site for you and even take care of DNS updates for you!

Do you have a free trial?

We want you to be 100% confident when you sign up for our service. If you're feeling unsure call us at 800-407-1114 or you can click here to schedule a meeting with Chad Lawie, the owner of WP Harbor. But to answer the question, no, we don't have a free trial.

Do you offer multi-site discounts?

Please call us at 800-407-11144 to discuss your needs.

Do you work with 3rd party systems and integrations?

We sure do! If you're on our Harbor Edits plan, we can set up simple integrations, for example, digital marketing tracking codes, or chat widgets, along with integrating other WordPress plugins.

If you need something more advanced. Like API integration with SalesForce, YachtWorld, or an MLS, we can provide you with a custom quote.

Do you offer custom web design and development?

Absolutely! We've built hundreds of websites over the years, including some for names you probably know, like the Hollywood Walk of Fame. You can read all about it here.

Where is your team located?

The majority of our team is based in West Michigan. However, we have staff located across the United States and around the world!

What happens if I cancel? How Do I cancel?

If you decide you no longer want to work with us, we will transfer your files and assets over to you. Any plugins that have been added to your site as part of our service will be removed. Plugins are licensed to WP Harbor and can only be used by clients with whom we maintain an ongoing relationship. To cancel services click here.