Harbor Care
$67 / Month
For organizations who need all technical aspects of their website covered. Focus on your business, we’ll cover the website.
Local Support
Email or call our American-based WordPress support team anytime Monday through Friday, 9-5 pm.
24/7 Emergency Support
Your website is mission-critical! Your team at WP harbor is on call 24/7/365. We monitor your website by pinging it every 60 seconds. If it fails to respond, our team is alerted and we go to work restoring it. Our regular office hours are Monday-Friday, 9-5 pm, EST. Outside of those hours, we offer on-call email support.
Fully Managed Hosting
Our Managed Hosting is 100% “done-for-you”. If you’re a non-technical business owner or organization director who never wants to think about web hosting again, then we are for you. We maintain dedicated, high-performance servers running Litespeed, the fastest web server available today. We take care of everything hosting-related, including managing bandwidth, storage, PHP versions, PHP.ini settings, and more.
Website Security
Keeping your site safe our responsibility. Learn about what we do to protect your website. If your site is hacked on our watch our incredible team of WordPress experts will quickly and carefully remove the malware for you. Free of charge. No questions asked.
Free Malware Removal
We consider keeping your site safe our responsibility. Click here to learn about what we do to keep your site safe. If your site is hacked on our watch our incredible team of WordPress experts will quickly and carefully remove the malware for you. Free of charge. No questions asked. Learn more about free malware removal.
Triple Backups
We make sure your important data is safe and secure. We back up your website nightly and weekly, with each backup type being stored on separate remote servers for an added layer of protection.
Backup 1: Nightly, stored on the "nightly" remote cloud server, saved for 30 days
Backup 2: Weekly, stored on the "weekly" remote cloud server, saved for 30 days
Backup 3: Bi-weekly stored locally on the server but separate from the main site account.
At any given point, we have up to 35 copies of your site! If you need us to roll your site back to a different version, just reach out to customer support.
Spam Prevention
We’ve dealt with some pretty bad spam attacks in the past and found Google reCAPTCHA isn't effective at stopping spam. Today we install AKISMET, a premium anti-spam plugin (included at no extra cost), and configure it to protect your site against spam comments and spam web form submissions.
Site Migration
We'll take care of everything related to moving your site to our service! After you sign up, you'll complete a short onboarding form and your Web Manager will take care of everything from there! We'll migrate your site and even take care of the DNS updates for you!
Essential SEO
We want to make sure our customers are set up for success! When you have Harbor Care, we'll provide these essential SEO best practices:
- Install Google Analytics
- Set up Google Search Console
- Submit an XML sitemap to Google
- Optimize your site to load as fast as possible
- Ensure your site has an SSL certificate enabled
Optimized For Speed
Site speed and load time factor into everything from search engine optimization, to bounce rate, and conversions. We love to think about site speed so you don’t have to! Our dedicated servers run on Litespeed and utilize server-level caching integrated directly with the sites we host to provide super-fast load time. We also offer WP Rocket, a premium speed plugin, and custom speed optimization for an additional fee.
Premium Plugins
We provide access to a suite of premium plugins that are commonly needed by small businesses. You can use them to:
- Accept credit cards payments
- Create Online Forms, Applications, and Contracts
- Capture Electronic Signatures
- Integrate with Facebook
- Integrate with Instagram
- Display Event Calendars
- A/B Split test lead capture forms
- Optimize Website Speed
Click here for a full list of the premium plugins that are included with our service.
SSL Certificates
An SSL certificate creates an encrypted connection between your website and the user who is accessing it. In the past, only websites processing credit card information were required to have an SSL certificate, and technically, that’s still the case.
However, Google has been pushing hard for all websites to have an SSL certificate and in 2014 they announced they would be giving preference in search results to websites with an SSL installed.
Next, in 2017 Google announced they would be flagging websites without an SSL as “Not Secure” and Firefox followed suite.
We install an SSL certificate and verify it is working correctly on all websites that we manage.
Visitor Analytics
We set up your website with Google Analytics and Google Search console. This is not only important data to collect, but connecting your website to Search Console (and submitting a site map, which we'll also take care of for you) falls under Search Engine Optimization best practices.
Status Monitoring
Most web hosting companies consider it their job to provide hosting space, and that’s it. Whether your website is actually up and running properly is not their job. We think differently. We actively monitor your website to make sure it's up and running. And if it goes down. We fix it.
Plugin/Theme/WP Updates
Plugin, Theme, and WordPress core updates occur periodically and are required to keep your site running safe and secure. Failing to update can leave your site open to hackers and security threats. We check your site and complete updates every two weeks as part of our service to you!
Custom Code
Get access to our team of web development experts, accessible only to Harbor Care customers. Let us know what you need and we'll provide an estimated cost based on the time required to complete the work.
Search Engine Optimization
We help ambitious businesses who want to dominate local search.
Search Optimized Content
- Two Search Optimized Pages or Blog Posts per month
- 750-1,000 words
- Search Engine Optimized
- Custom Search Optimized Image
- Submitted to Google for Indexing
Inbound Links (Local Directories)
- Google My Business Optimization
- Name, Address, Phone (NAP) clean up
- Submission to over 30 local directories
Technical SEO
- Website Performance (speed/load time)
- Site Map & Structure
- Google Search Console Setup
- Sitemap Submission to Google Search Console
Monthly Reporting
- Monthly Report on activities
- Search Engine Ranking Position (SERP) Report
Custom Services
Need something that doesn't fit into a plan?
We offer custom solutions for every need.
Web Design & Development
Email Accounts
Domain Management
FAQs
What makes you different? Why should I work with you?
Our commitment to service and the value of our products goes beyond anything available on the market today! If you have any doubts about this, please call me, Chad Lawie, owner of WP Harbor. You can reach me at 800-407-1114 or book a virtual meeting with me.
What is your response time?
Do you offer phone support?
Yes! Absolutely! We’re here to serve you via video meeting, screen share, text, and email support! Feel free to call us at 800-407-1114.
Do you offer 24/7 support?
We monitor email and voicemail 24/7, 365. If you have a mission-critical (website down) issue, you can send a text message to your dedicated Web Manager.
How do I get my site to you?
We'll take care of everything! After you sign up, you'll complete a short onboarding form and your Web Manager will take care of everything from there! We'll migrate your site for you and even take care of DNS updates for you!
Do you have a free trial?
We want you to be 100% confident when you sign up for our service. If you're feeling unsure call us at 800-407-1114 or you can click here to schedule a meeting with Chad Lawie, the owner of WP Harbor. But to answer the question, no, we don't have a free trial.
Do you offer multi-site discounts?
Do you work with 3rd party systems and integrations?
We sure do! If you're on our Harbor Edits plan, we can set up simple integrations, for example, digital marketing tracking codes, or chat widgets, along with integrating other WordPress plugins.
If you need something more advanced. Like API integration with SalesForce, YachtWorld, or an MLS, we can provide you with a custom quote.
Do you offer custom web design and development?
Where is your team located?
The majority of our team is based in West Michigan. However, we have staff located across the United States and around the world!
What happens if I cancel? How Do I cancel?
If you decide you no longer want to work with us, we will transfer your files and assets over to you. Any plugins that have been added to your site as part of our service will be removed. Plugins are licensed to WP Harbor and can only be used by clients with whom we maintain an ongoing relationship. To cancel services click here.