Plugin Updates

Plugins are applications that can be added to extend and enhance the functionality of your WordPress website. Periodically plugin creators will release updates to fix problems and resolve security vulnerabilities. Keeping your plugins updated regularly ensures you have a safe and well-functioning website.

When you host your website with WOWIE, we update your plugins for you twice a month. This makes sure that your website is running the latest version of your plugins and is fighting security threats properly.

Starting with quality plugins is important too. There are tens of thousands of plugins available for WordPress. However, not all of them receive regular updates or have responsive support. On top of updating your plugins for you, we offer a variety of free premium plugins as part of our service!

Theme Updates

Themes are what help give your website its appearance and base functionality. When we update your plugins we also look for available updates for your themes.

Much like plugin updates, theme updates occur periodically and are required to keep your site running well and secure. Failing to make available updates can cause conflicts and leave your site open to hackers and other security threats. For this reason, we update themes and plugins twice a month as part of our service to you!

Starter Plan

A red carpet service for organizations who need all technical aspects of their website covered. Focus on your business, we’ll cover the website.

✅ Dedicated WordPress Manager
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Dedicated WordPress Manager

When you sign up, a WP Harbor Site Manager will be assigned to your site and that person will handle the majority of your support requests. Even if your request needs to be handled by another team member, such as a web developer or designer, your dedicated Site Manager will take care of everything for you and let you know when your request is complete! Learn more here.

✅ Fully Managed Hosting
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Fully Managed Hosting

Our Managed Hosting is 100% “done-for-you”. If you’re a non-technical business owner or organization director who never wants to think about web hosting again, then we are for you. Our infrastructure provider is Digital Ocean and we maintain a 24/7/365 server admin team. Learn more about Fully Managed Hosting.

✅ 24/7 Emergency Support
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24/7 Emergency Support

Your website is mission-critical! Your team at WP harbor is on call 24/7, 365. We monitor your website by pinging it every 60 seconds. If it fails to respond, our team is alerted and we go to work restoring it. Our regular office hours are Monday-Friday, 9-5 pm, EST. Outside of those hours, we offer on-call email, live chat, and phone support. Learn more about how we support your website here.

✅ Website Security
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Website Security

Keeping your site safe our responsibility. Learn about what we do to protect your website. If your site is hacked on our watch our incredible team of WordPress experts will quickly and carefully remove the malware for you. Free of charge. No questions asked.

 

✅ Free Malware Removal
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Free Malware Removal

We consider keeping your site safe our responsibility. Click here to learn about what we do to keep your site safe. If your site is hacked on our watch our incredible team of WordPress experts will quickly and carefully remove the malware for you. Free of charge. No questions asked. Learn more about free malware removal.

✅ 2x Cloud Backups
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2x Cloud Backups

We make sure your important data is safe and secure. We backup your site every night to a cloud server, and then take a second backup which is stored on a separate cloud server for an added layer of protection. If you need us to roll your site back, we will happily do so with no questions asked! Learn more about cloud backups here.

 

✅ Spam Prevention
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Spam Prevention

We'll install AKISMET, a premium anti-spam plugin (included at no extra cost), and configure it to protect your site against spam comments and spam web form submissions. Learn more here.

❌ Unlimited Edits
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Unlimited Edits

Our Unlimited Edits plan includes everything in our Starter Plan, plus unlimited website edits. Read more about our Unlimited Edits plan here.

✅ Essential SEO
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Essential SEO

We want to make sure all of our customers are set up for success. Unfortunately, we can’t provide full-blown search engine optimization for $47/month. But we can cover some essentials. They are:

  • Installing Google Analytics
  • Setting up Google Search Console
  • Submitting an XML sitemap to Google
  • Optimizing your site to load as fast as possible
  • Ensuring your site is has an SSL certificate enabled

To read more about this, click here.

✅ Optimized For Speed
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Optimized For Speed

Site speed and load time factor into everything from search engine optimization, to bounce rate, and conversions. It might be something you never thought much about before. It’s one of those things we love to think about so you don’t have to! Click here to learn how we make your site faster. 

✅ Premium Plugins
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Premium Plugins

All clients have access to our suite of premium plugins. These are the most commonly needed plugins for any business or organization and provide the ability for our clients to:

  • Accept credit cards payments
  • Create Online Forms, Applications, and Capture Electronic Signatures
  • Integrate with Facebook, Instagram, and more
  • Event Calendars
  • A/B Split test lead capture forms

Click here for full details on the premium plugins included with our service.

✅ SSL Certificates
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SSL Certificates

An SSL certificate creates an encrypted connection between your website and the user who is accessing it. In the past, only websites processing credit card information were required to have an SSL certificate, and technically, that’s still the case.

However, Google has been pushing hard for all websites to have an SSL certificate and in 2014 they announced they would be giving preference in search results to websites with an SSL installed.

Next, in 2017 Google announced they would be flagging websites without an SSL as “Not Secure” and Firefox followed suite.

We install an SSL certificate and verify it is working correctly on all websites that we manage. Learn more about how we protect your website here

✅ Visitor Analytics
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Visitor Analytics

We set up your website with Google Analytics and Google Search console. This is not only important data to collect, but connecting your website to Search Console (and submitting a site map, which we'll also take care of for you) falls under Search Engine Optimization best practices.

✅ Status Monitoring
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Status Monitoring

Most web hosting companies consider it their job to provide hosting space, and that’s it. Whether your website is actually up and running properly is not their job. They just provide the hosting space. We actively monitor your website to make sure it's up and running. And if it goes down. We fix it. Learn more here

 

✅ Plugin/Theme/WP Updates
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Plugin/Theme/WP Updates

Plugins, Theme, and WordPress core updates occur periodically and are required to keep your site running well and secure. Failing to make available updates can cause conflicts and leave your site open to hackers and other security threats. For this reason, we update themes and plugins twice a month as part of our service to you! Learn more here

❌ Custom Code
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Custom Code

Unlimited edits cover changing or adding content on your website. Custom coding involves adding new functionality. Think of it like a house. Edits are like painting the walls. Custom code is like building an addition. Learn more here.

  • N24/7 Emergency Support
  • NFully Managed Hosting
  • NDedicated WordPress Manager
  • N2x Cloud Backups

Unlimited Edits

Everything in our starter plan, plus unlimited website edits. This plan is ideal for existing websites that regularly need content changed, updated, or added. Read more about what is included here.

✅ Starter Plan
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Starter Plan

Everything from our Starter Plan is also included in out Unlimited Plan!

✅ Unlimited Edits
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Unlimited Edits

This plan is ideal for existing websites that regularly need content changed, updated, or added. Read more about what is included here.

❌ Custom Code
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Custom Code

Unlimited edits cover changing or adding content on your website. Custom coding involves adding new functionality. Think of it like a house. Edits are like painting the walls. Custom code is like building an addition. Learn more here.

Custom Services

Need something that doesn't fit into a plan?
We offer custom solutions for every need.

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Web Design & Development

We provide everything from custom coding in both front and back end languages, to third-party API integrations.

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Email Accounts

We provide custom email accounts and administration of GSuite and Office 365 hosted email.

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Domain Management

Get unlimited DNS updates and support along with annual renewals and domain privacy.

FAQs

Do you offer 24/7 support?

Your website is mission-critical! Your team at WP harbor is on call 24/7, 365. We monitor your website by pinging it every 60 seconds. If it fails to respond, our team is alerted and we go to work restoring it. Our regular office hours are Monday-Friday, 9-5 pm, EST. Outside of those hours, we offer on-call text, live chat, and phone support. 

Do you offer phone support?

Yes! Absolutely! We’re here to serve you via video meeting, screen share, text, and email support! Feel free to call us at 800-407-1114.

Are "unlimited edits" really unlimited?

Yes! Our unlimited edits plan includes making any edit you need to your existing website. "Edits" are changes that can be made without using custom code. This includes editing pages, adding posts, updating information, changing menu items, adding plugins, changing slider photos/info, etc. Learn More Here!

Do you have a free trial?
Yes! We provide a 14-day, no-cost, all-access trial. Sign Up Here
What makes you different? Why should I work with you?

We offer the least expensive, most reliable way for small business owners to not have to worry about their website! By all means, go compare us to our competitors. We offer the most features at the lowest price on the market.

How do you track time?

We use Toggl to track time spent working for our clients. Time is tracked to the minute. We do not round time up or charge in increments. Learn more here.

What is your response and turn around time?
We always respond to emails, texts, and phone calls as quickly as possible. Turn around time for site changes and updates depends on the work in question. For example, redesigning and launching a 30-page website takes longer than making a quick text change on an existing site. We try to complete requests on the same day whenever possible. If a website ever goes offline (for whatever reason), we consider it a mission-critical emergency and work as quickly as possible to bring it back online.
Do you offer multi-site discounts?
Not at this time.
Do you work with 3rd party systems and integrations?

We sure do! We offer advanced API integration (SalesForce, YachtWorld, MLS) as well as simple integrations like digital marketing tracking tags.

You can send us integration codes, or send us a login using a secure link and we will actually sign in to your systems and retrieve what we need. If it integrates with your website, we’ll take care of it for you.

Do you offer custom web design and development?

Yes, absolutely! You can read all about it here.

Where is your team located?

Our team is primarily based in the United States. We also have team members located around the world. The internet knows no borders.

What happens if I cancel? How Do I cancel?

If you decide you no longer want to work with us, we will transfer your files and assets over to you. Any plugins that have been added to your site as part of our service will be removed. Plugins are licensed to WP Harbor and can only be used by clients with whom we maintain an ongoing relationship. To cancel services click here.

 

Have Questions? Book a call with
WP Harbor Founder Chad Lawie.​

Have Questions? Book a call with WP Founder Chad Lawie.​